|
Next time: The Charge of the Light Brigade, a valuable
lesson for managers as they face the economic recovery. But for
now, see
below. |
"Make an
uproar in the east, but attack in the west," Sun Tzu 500
B.C.
What is being illustrated
below—aside from considerable hubris--are the timeless battle
principles of deception and control. They can work great in business too.
Unlike the previous Enron example, where the fog makes it difficult
to take action against you, here you WANT the
competition to make an active, sometimes aggressive move. But YOU
control it--and they don't know that . As always, a great CEO,
just like a great General, controls the movements of his competition,
often by creative and cost-effective fakery. Below a Fortune-level
Chairman/CEO comments on how he does it…
|
|
In
reaction to the “snake comment” of a couple of months ago,
where the CEO compared himself to a Chinese snake (note: to
date about 110 readers have properly guessed who that was),
one comment that is consistent and certainly reflects good
corpcraft™ follows*:
“I
would never attack like a snake. That guy’s crazy. All
that thrashing around? Even with the best management in the
world it’s too difficult to control. It’s better to be subtle.
[For example] we send out inexpensive teams just to show up,
make some noise and look interested, then disappear. The next
thing you know they’ve [the competition] sent in their own
people and have started spending money to get in front of us
because we’re supposed to be so smart. Fact is
we’re leading them all around and they don’t even know
it. It’s interesting that they haven’t figured it out. But
it's great for our shareholders.”
When
asked about the chance that they have, in fact, ‘figured it
out’ he responded: “Impossible. I have much better spies.”
*reproduced with
permission |
Here, getting his competition to open up outlets
where the CEO has no intention of competing, allows him to focus
his best resources, all initially deployed in secret, on
opening locations where he gets a very solid market jump on those that
can still follow. Note: The individual stock performance of these competing companies
comes as no surprise.
So think about it: what illusion can you create
to get your competition to do something they really shouldn't...
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