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A Discussion on an Atlantic Flight:
The Key Trait of a True
Corporate Warrior
It was
a busy summer filling several finance and ops positions
along the East Coast and in Europe. On a trip home to
Chicago from candidate interviews in Zurich and Brussels
I couldn’t help but notice the distinguished passenger
beside me (Kiton suit, low
key Audemars Piguet watch, posture, etc.). Trying
not to stare, I finally recognized him as a heavy
speaker at the World Economic Forum in Davos last
winter. A while after takeoff he looked over at my legal
pad which had Business is Warfare printed across
the top in bold letters. He casually asked me about it
and I mentioned I do this occasional newsletter. He then
said he was, in fact, a longtime reader (e.g. back to
2002). He said its usefulness was ”inconsistent” but on
occasion liked sending it along to his staff as well as
his son who, he added quietly, “utterly lacks the
required edge to change things.”
He stared past me out the window as he said it. His
tired expression said he knew the greatness was going to
end with himself. The son wasn’t interested in carrying
the torch and, in fact, would only drop it if he did. I
guess that makes most dads sad. He settled back into his
seat and read the FT.
After
about an hour of silence and a couple more drinks he
looked over and held up his left forefinger. “Tell me
the one trait that you look hardest for.”
“In what?” I asked looking up from my pad.
“In one of your ‘corporate warriors’. What’s
at the core? When I invest in companies I look for a lot
of things but focus on the real cash flows. What do you
look for?”
This had become so intuitive for me I had to
think about how to put it. He stepped in, “Ok, start
with the lowest common denominator.”
“Well that’s simple. Expertise.”
“That’s too simplistic.”
“But the client needs it,” I said. “How else
does the employee pay his way?”
“To do what?”
“Drive value to the business owner,” I
answered.
“You think all it takes is expertise? That’s
nothing. Every executive has that, otherwise they
shouldn’t even have the job.”
“But it happens.”
“Of course. And when no one does something
about it companies wither. What else?”
“Relevant experience.”
He rolled his eyes. “Obviously. What else?”
“Ok. Demonstrated loyalty.”
He smiled. “I somehow knew that would be on
your list.”
“Why?”
“You have a sort of platoon mentality. So
loyalty would be important to you. But let
me ask you this, loyalty to whom? The idea? The team?
The boss?…Themselves?”
Suddenly I needed something really stiff to
drink. I was outgunned and I knew it. He knew it too. He
was my Professor Kingsfield all over again. I didn’t
know whether to fold and go back to work on my speech or
to maneuver. I paused then came back with: “All those
but mostly to the shareholders.”
Wherever he was driving this caused a bend
in his road. “The shareholders?”
“If the employee takes a paycheck, of
course. That’s who they work for. Everything has to
point to the owners’ enrichment.”
“But what do the shareholders know?”
“Who cares. That’s not the point,” I
answered flatly.
“What about honor?”
“Well it’s always better to behave so you
don’t have to apologize.”
“Apologize?” he asked.
“It’s part of any job, especially a senior
one, to have to make tough choices. Honor dictates you
make them for the right reasons. I think it’s part of
loyalty.”
“Don’t you find that these days loyalty has
become too portable?”
“Perhaps. But as long as somebody is taking
a paycheck they have to earn it. And a good warrior will
persevere until the moment they move on. That too is
part of honor, at least as I see it.”
“Interesting. But you still haven’t told me
what’s in the center of this loyal, honorable expert
warrior with useful experience. These are just ornaments
on the tree. What’s the trunk made of?”
“Simple. They have to be driven to win.”
He thought about this for several seconds
then smiled and reached into his coat. He pulled out a
business card and reached over, setting it on my pad. “I
guess that just about says it.”
I examined the engraved card then looked
over at him. “Thank you. Now, tell me about your son.”
-Tal Newhart
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